What This Policy Does Not Cover
This Privacy Policy does not apply to information we process solely on behalf of business customers under separate enterprise or API agreements (if offered), or to employment-related information. If you access the Service through a third-party product, login, or integration, that third party's privacy policy may also apply to information they collect.
European Union. We do not offer or provide the Service in the European Union. If you are located in an EU member state, you may not access or use the Service.
1. About Ari
Ari provides a productivity-focused AI agent that helps users manage tasks, workflows, and information through conversational interfaces and integrations with other productivity and business applications. The Service is delivered through our web platform and may use third-party infrastructure and AI model providers to operate.
2. Personal Information We Collect
We ask that you avoid including unnecessary personal or sensitive information in your prompts and inputs. However, we cannot control what you choose to submit.
We collect personal information directly from you, automatically through your use of the Service, and from third parties (such as authentication providers and integration partners). The categories below describe the types of information we may collect depending on how you use the Service.
Account Data
Name, email address, workspace or company name (if provided), account credentials, and authentication identifiers. If you sign in through a third-party provider, we may receive profile or identifier information according to your settings and that provider's terms.
Payment Data
If you purchase paid features, payment information is processed by third-party payment processors. We may receive limited billing status, transaction identifiers, and subscription metadata. We do not store full payment card numbers on our servers unless explicitly stated at the time of collection.
Communication Data
Information you provide when you contact us (for example, via support@ariagent.app), including your name, email address, and message content.
User Content
Messages, prompts, files, and other materials you submit to the Service ("Input"), as well as the responses generated by the Service ("Output"). If you include personal information in your Input, it may be processed to generate Output and may appear in logs we maintain for security, operations, and improvement purposes.
Feedback and Ratings
Information you provide when you rate the Service, submit feedback, or report issues, along with related session metadata.
Technical and Usage Data
IP address, device and browser type, general location derived from IP address, pages or screens viewed, referring URLs, timestamps, and other usage and diagnostic information. We may use analytics tools and cookies or similar technologies to collect this data.
Integration Data
When you connect the Service to third-party applications (such as productivity, calendar, email, or task management tools), we may collect information necessary to enable and maintain those integrations, as authorized by you through the connection process.
Sensitive Information
We do not ask you to provide sensitive personal data (such as health information, biometric data used for identification, or information about race, religion, or trade union membership). Please do not submit such information unless we explicitly request it for a specific, lawful purpose.
3. How We Use Personal Information
We use personal information for the following purposes:
- Providing and operating the Service, including accounts, workspaces, chat features, and integrations with other applications.
- Processing payments and managing subscriptions.
- Responding to your requests, providing customer support, and resolving issues.
- Improving the Service, developing new features, conducting research, and enhancing safety and reliability.
- Detecting, preventing, and responding to fraud, abuse, security incidents, and unauthorized access.
- Complying with legal obligations and enforcing our Terms of Service.
- Communicating with you about the Service, including important notices and (where permitted) updates about new features.
We may aggregate, pseudonymize, or de-identify information so that it no longer identifies you, and use it for analytics, research, and product improvement. We will not attempt to re-identify such information except where permitted by law.
4. How We Disclose Personal Information
We may disclose personal information in the following circumstances:
- Service Providers and Partners: To vendors and service providers that assist us with hosting, infrastructure, authentication, analytics, customer support, security, and AI model operations. These parties are contractually obligated to protect the information and use it only for the purposes we specify.
- Integrations: When you connect the Service to a third-party application, we share the information necessary to enable that integration as authorized by you.
- Business Transfers: In connection with a merger, acquisition, financing, corporate reorganization, or sale of assets, subject to applicable law.
- Legal and Safety: To comply with legal obligations, respond to lawful requests from authorities, enforce our Terms, protect the rights and safety of users or the public, or investigate fraud or security issues.
- With Your Direction: When you explicitly direct us to share information with a third party or through a feature or integration you choose to use.
5. Retention
We retain personal information for as long as necessary to provide the Service, operate our business, meet legal and accounting obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the reason for processing. When you delete your account or specific content (where the product allows deletion), we will delete or anonymize the relevant information within a reasonable period, unless we are required to retain it for legal, security, or dispute-resolution purposes.
6. Security
We implement reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure. You are responsible for keeping your password and device access secure.
7. Links to Other Sites and Integrations
The Service may contain links to third-party websites or integrate with other applications. Those third parties have their own privacy policies and practices. We encourage you to review them before providing information to those services.
8. Children
The Service is not directed to anyone under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe we have collected such information, please contact us at support@ariagent.app and we will take appropriate steps to delete it.
If you are under 18, you may not access or use the Service.
9. Your Privacy Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or export your personal information; to object to or restrict certain processing; to withdraw consent where processing is based on consent; and to lodge a complaint with a supervisory authority.
To exercise applicable rights, contact us at support@ariagent.app. We may need to verify your identity before responding to a request. If we deny a request, we will explain any appeal process available under applicable law.
Automated Decisions and Output. Outputs are generated by AI and may contain inaccuracies. We cannot always correct factual errors in model outputs. Where required by law, we will respond to requests within the limits of what is technically feasible.
Do Not Track.We do not currently respond to browser "Do Not Track" signals, as there is no consistent industry standard for such signals.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the Effective Date and post the revised policy on this page. Continued use of the Service after the Effective Date of changes constitutes acceptance of the updated policy, to the extent permitted by law.
11. Reporting Child Safety Concerns
To report child safety concerns related to the Service, contact support@ariagent.app with a clear subject line and relevant details. We take such reports seriously and may cooperate with law enforcement where appropriate.
12. How to Contact Us
For privacy questions, requests, or concerns, please contact us at:
Email: support@ariagent.app